Breakout Sessions
Tuesday, March 20th, 2012
2:45 PM – 3:45 PM
GOV Learning! 100 Panel
GOV Session I:
Government Learning! 100: Creating Collaborative Workplaces
Moderator: Joe DiDonato, Editor at Large, Elearning! Media Group
Speakers: Dr. Christopher Hardy, Global Director Learning Technology, Defense Acquisition University, Dept of Defense, Will Peratino, Deputy Director of Emerging HR Technologies, US Office of Personnel Management
The U.S. government is the largest employer in the nation and is re-inventing the workplace. Despite budget pressures, agencies are re-evaluating work processes, and deploying new collaboration and learning technologies to increase efficiencies and improve performance.
In this session, executives from the Government Learning! 100 will share their learning strategies, results of new technology deployments and best practices. Learn which development processes drive performance and efficiencies and which are on the horizons. Discover some common resources you can tap at your agency to leverage the experience of these federal learning leaders.
Enterprise Learning! 100 Panel
ENT Session 1:
Enterprise Learning! 100: The Secrets of America’s Top Performers
Moderator: Nick van Dam, Global CLO, Deloitte Touche Tohmatsu LTD
Speakers: Marcello Hunter, Sr. Director, Cisco, Larry Cook, Director of Demand Programs, IBM, Kevin Hansen, L&D Manager, Starbucks
These Learning! 100 winners earn their honors in 2011 for outstanding organizational performance. Some grew income over 60% year to year. Join them and see how they leveraged an immersive learning culture, Innovation and leadership to achieve outstanding business performance. Hear how they overcame economic woes to woe their employees and customers. Discover how these firms are building smarter companies as they share their experiences, outcomes and programs. Tap their expertise and grow your network of experts.
Wednesday, March 21st, 2012
8:30 AM – 9:45 AM
ENT Session II:
Opening General Session: Learning! 100 Best in Class
Speakers: Joe DiDonato, Angeli Primlani and Catherine Upton, Elearning! Media Group
Today’s business environment and expectations have shifted dramatically. How has your organization responded? This panel will share the best practices and benchmarks of today’s top learning organizations. Learn which training processes drive business impact and the tools to leverage to close performance gaps. See how the Learning! 100 outperformed and which techniques to leverage to achieve performance gains. Dynamic trends are shaping big changes in learning in the workplace.
The Learning! 100 achieved outstanding performance, high employee retention and exceptional customer service. Attend this session and learn how to:
- Leverage learning and workplace technologies that impact business,
- Cultivate a learning culture that increases performance,
- Embrace new rules of collaboration to improve service and retention.
10:00 AM – 10:45 AM
GOV Session II:
Enabling Your Enterprise with High Impact Learning
Speaker: David Mallon, Learning Analyst, Bersin & Associates
Dynamic trends are shaping big changes in learning in the workplace. New highly flexible internal communications, social networking, knowledge portals and mobile devices enable unprecedented interconnectedness and mobility. At the same time, budget limitations, changing strategic priorities and shifting demographics have left many organizations with a talent shortage and moved them to recognize that key overall performance outcomes such as productivity, customer service, and cost control all rely on strengthening the organization’s collective ability and will to learn.
Learning and Development is at a crossroads, prompting questions about what’s required structurally to advance organizational learning, deep specialization and talent mobility.
David Mallon will share highlights from Bersin & Associates’ 2011 study on The High-Impact Learning Organization. He will provide examples of large, complex organizations, including Deloitte, IBM, Thomson Reuters Knowledge, that are driving significant operational improvements with innovative approaches to employee learning. This Town Hall-style presentation will encourage questions and discussion.
Participants will gain an updated understanding of: capability development and integrated talent management, continuous learning, mobile learning, virtual classrooms and evolution of learning outsourcing.
10:00 AM – 10:45 AM
ENT Session II:
New Rules for Leadership with Jay Cross
Moderator: Jay Cross, Principal, Internet Time Alliance
Speakers: Dr. Greg Dardis, AVP, AT&T University, AT&T, Sandra Hughes, Naval Air Warfare (invited)
Jay Cross leads this roundtable discussion on the new rules of leadership. The 21st century leader must operate differently or he/she will fail. Join Jay in this session, when he discusses this new reality with three executives from the Learning! 100. Be prepared to participate in this dialogue as you discover the skills you will need for the Enterprise 2020.
11:00 AM – 11:45 AM
GOV Session III
Survive & Thrive in Today’s Challenging Environment Moderator: Vicki Tambellini, President, eduworld1 Speakers: Wendy Frederick, Chief, Learning Systems Management Division, Alcohol, Tobacco, Firearms, Alice Muerllerweiss, Dean, Veteran’s Affairs Learning University, Dept of Veterans Affairs Join this session and hear how they assessed their organization’s needs, developed a course of action, embraced new technologies and measured the results. Discover how these executives are building smarter organizations as they share their experiences, outcomes and programs.
Both of these learning leaders faced steep challenges but embraced the opportunity to re-invent their learning programs. Discover how the Dept of Veteran Affairs created an enterprise level Learning University serving 320,000 employees. Their single touch point provides full access to a rich suite of offerings. The ATF, while smaller, faced similar challenges when re-designing their learning and delivery methods. From determining competencies to learning system selection, these leaders both faced critical decisions.
12:00 PM – 12:45 PM
ENT Session III:
Digitizing the Enterprise: Cloud, Mobile & More
Moderator: Bob Danna, COO, Bersin & Associates
Speakers: Ed Cohen, VP Learning Technologies, SuccessFactors (SAP), Jason Corsello, VP of Strategy, Cornerstone On Demand, Dave Wilkins, VP Research, Taleo (Oracle)
Since 2005, every major enterprise software and solution has evolved. Enterprise software has gone to the cloud, APIs are rampant, and instant access is empowering our workforce. In this session, hear from the CTOs and technologists who are driving the technologies that will enable the Enterprise 2020.
12:00 PM – 12:45 PM
ENT Session:
E-learning: Changing Behavior or Checking the Box?
Speaker: Dean Pianta, EnvolveMedia
Today our focus is on “process-based” training; specifically, how do we as trainers show the value of what we do – the return on training investment. We’ll discuss the adage “if you can’t measure it, you can’t manage it.” And not only do we want to manage it, we want to make it better – we want to stay in a continual mode of process improvement and optimize learning. Our end goal is not to simply check the box with 999 out of 1000 employees trained; instead, we want to change behavior and improve the enterprise. At the end of the day, it will become clear that the training budget is the worst place to start making cuts in a fiscally challenged environment.
1:15 Pm – 2:00 PM ET
GOV Session IV
Learning! 100: Innovative Workplaces
Moderator: Karie Willyerd, co-author “The 2020 Workplace: How Innovative Companies are Attract, Develop and Keep Tomorrow’s Employees Today”
Speakers: Jeff Stepler, Vice President, Organizations Engagement HR, Cheesecake Factory, Reginald Brown Associate Deputy Director Emerging HR Solutions, US Office of Personnel Management, Brad Dexter , Learning & Organization Development Manager, Vi
In the future, talent shortages across critical skills will be a reality. Tomorrow’s employees want the best technology, work flexibility and a borderless workplace. Is your organization ready for the 2020 Workplace?
In this session, Karie will lead a panel discussion with three Learning! 100 executives from public and private sectors. They will discuss the state of today’s enterprises, profile of the ‘coolest workplaces,’ and recommend strategies to drive innovation in the workplace. Come armed with questions and the appetite for participation.
1:15 PM – 2:00 PM ET
ENT Session IV
Mobilizing Learning
Moderator: Gary Woodill, author “The Mobile Learning Edge: Tools & Technologies for Developing Your Teams”
Speakers: Dr. Ram Piyaket, Infomatics Program Director, Vanderbilt University Medical Center, Dr. Thomas Archibald, Operations Director, Advanced Distributive Learning Initiative, John Moxley, Director of Leadership, Cricket Communications
Social, Mobile, Video, Oh My! The world of engaging learning has changed. Join Gary Woodill and these Learning! 100 executives as they share how they improved learner engagement and outcomes via new innovative tools.
In this session, you will learn:
- The role of learning strategy
- Beware the shiny new tool’ syndrome
- Value of engagement to learning
- The role of measurement & assessment
- Advice from the trenches
Speaker Biographies:
Jay Cross
A champion of informal learning and systems thinking, Jay's calling is to help people improve their satisfaction in life and performance on the job (they're not unrelated). His philosophies on the power of informal learning and net-work have fundamentally changed the world of learning in organizations.
Jay coined the term eLearning. He co-authored Implementing eLearning, founded Internet Time Alliance, served as CEO of eLearning Forum for its first five years, and writes for many industry publications. He is the author of Informal Learning: Rediscovering the Natural Pathways that Inspire Innovation and Performance and “The Working Smarter Fieldbook.” Jay is a popular speaker, having keynoted at many learning events and in-house groups.
An internationally acclaimed strategist, speaker, and designer of corporate learning and performance systems, Jay is a graduate of Princeton University and Harvard Business School.
Wendy Frederick
Wendy L. Frederick currently serves as the Chief, Learning Systems Management Division at the Bureau of Alcohol, Tobacco, Firearms and Explosives (ATF). Shortly after joining ATF in 2000, Ms. Frederick was tasked with finding ways to leverage technology in support of the Bureau’s many and varied learning and development programs. She pioneered new methods of employee development and performance support at ATF, starting with the launch of the learnATF site in December 2002 and following in subsequent years with the expansion of the learnATF site and ATF’s online learning program. In recent years she led efforts to add podcasting and virtual classroom training to the ATF lexicon of online learning solutions. ATF’s tremendous success implementing virtual classroom training was recognized with a “Best Government Deployment” award at the 2008 Saba Global Summit and in 2010 with an Office of Government Ethics “Education and Communication” award for ATF’s virtual Ethics training.
ATF’s leadership in the use of Learning Management Systems was recognized in 2006 when it won “Best Overall Use of Product” at the Plateau Insights User Conference and in 2010 when it won the LMS award from the Training Officers Consortium. Ms. Frederick also was instrumental in the 2008 expansion of ATF’s Learning Management System to 20,000 additional users in the Department of Justice. In 2007, Ms. Frederick received the Attorney General’s Award for Excellence in Management for her dedication and leadership in the implementation of ATF’s e-learning initiatives.
David Mallon
David Mallon directs Bersin & Associates’ research in learning, our practice area which includes learning governance, content development, informal learning, social networking, virtual learning, learning culture, and learning management systems. Mallon is responsible for major industry studies including High Impact Learning Culture, Learning Management Systems, and High Impact Learning Practices. He has more than a decade of experience in corporate learning strategies, programs, and processes, and in the selection and implementation of learning and performance solutions and related technologies. Mallon is a frequent presenter at key industry events.
Prior to joining Bersin & Associates, Mallon led the consulting services practice for a major LMS provider, where he and his team assisted hundreds of clients with the integration and alignment of solutions to critical business objectives. He has held several training and development positions with EarthLink, where he was responsible for overall learning strategy for its global call center organization. Mallon holds a Masters Degree in Digital Media with focuses on computer-aided distance learning and on storytelling in digital environments.
Nick van Dam
If ever there was a man to take to heart the phrase “you learn something new every day,” it’s Nick van Dam. As the global chief learning officer for Deloitte Touche Tohmatsu, and advisor to the Deloitte Consulting LLP Human Capital practice, Nick has a passion for knowledge. He is an idea generator, a visionary, a consultant and a thought leader.
As an internationally recognized consultant and thought leader in learning and human resources development, Nick has written articles and has been quoted by Bizz magazine, BusinessWeek, The Financial Times, FORTUNE and T+D magazine, among others. He has authored and co-authored a number of books, including The e-Learning Fieldbook, The Business Impact of e-Learning, 25 Best Practices in Learning & Talent Development and most recently, NextLearning Unwrapped.
He is founder and chairperson of e-Learning for Kids Foundation, which is a global nonprofit foundation that provides schools and children around the world with free Internet-based courseware. Nick is a graduate of the Vrije Universiteit van Amsterdam, with a bachelor’s degree in economics and pedagogy. He holds a master’s degree in organization and management from the Universiteit van Amsterdam. He earned his doctorate degree in business administration at Nyenrode Business University , Breukelen, The Netherlands.
Karie Willyerd
Karie Willyerd is an industry veteran and the former CLO for Sun Microsystems, where she led a team that won more than 30 awards from 2008 through 2010, including the ASTD No. 1 training department in the world. She is also the co-author of The 2020 Workplace: How Innovative Companies Attract, Develop, and Keep Tomorrow's Employees Today (http:// www.the2020workplace.com/). Karie has a doctorate from Case Western Reserve, a master's from Boise State, and a bachelor's from Texas Christian. She splits her time between San Francisco and Fort Collins, Colorado
